Terms, Conditions and Cancellation Policy
Upon making a reservation, a non-refundable deposit of 25% is payable and followed by a confirmation email.
The full cost of the reservation is payable 56 days before the start of the reservation.
Should the reservation start within 56 days of initial booking, the full price is payable when booking.
A housekeeping deposit is not required; however, we reserve the right to make a claim against you should any significant damage caused and/or excess cleaning is required. Cleaning fees are currently charged at £20 per hour.
If you wish to change the dates of your reservation after booking, we will make every effort to accommodate your changes, however it may not always be possible.
We strongly recommend that you purchase an insurance policy (usually available through a travel agent or insurance broker) to cover the cost of cancellation of your reservation by you for any reason. (see section below)
If for any reason we have to cancel your reservation, a full refund of the cost of your stay at any cottage will be made. This is limited to the price paid to rent that cottage for the period agreed and does not include any consequential costs. It is envisaged that this will only happen if the cottage becomes uninhabitable due to fire or similar reasons. Alternative accommodation may be available at one of our other cottages if you wish.
If after paying your deposit and before paying the balance you decide to cancel your reservation, the deposit is non-refundable. Should you have to cancel your reservation after making full payment, the deposit paid is non-refundable. Please contact us immediately and then confirm in writing and let us know the circumstances. Normally the following will apply:
| Notice of cancellation before start of reservation | Refund applicable minus the deposit |
| More than 28 days | 100% |
| 27 to 14 days | 50% |
| Less than 14 days | 0% unless re-let |
We will provide the cottage clean and with all amenities as described in our brochures and website. The cost of electricity, gas and heating oil is included in the reservation, alongside an initial supply of logs for the stoves. Further supplies of logs are charged at cost should you need them (currently £3 for a basket of split logs).
Entry to the cottage is after 4pm on the first day and the cottage should be vacated by 10am on the final day to allow cleaning for incoming visitors.
The cottage should be kept clean and tidy and any damage or breakages must be paid for. Occupancy must NOT exceed the stated numbers in the brochures.
Dogs are allowed, by prior agreement, in certain cottages. Please check beforehand. The area is a farming community and dogs must be kept under control in the presence of livestock in neighbouring fields. Dogs should not be left alone in the property at any time. There is a charge of £25.00 for bringing one dog to Parkmore and £10.00 for any thereafter; maximum of 2 dogs per cottage.
Should you experience any difficulties in relation to our cottages please notify Diane or Vivienne and they will endeavour to assist.
We retain the right to enter the premises at all reasonable times for reasonable purposes e.g. closing windows in the event of rain. We also retain the right to refuse entry and to require the departure of anyone causing damage to the property or disturbance to other guests.
During the winter we will do our best to keep the approach roads open to all properties, however we cannot be held responsible if snowfalls are heavy and it is not possible to gain access.
We reserve the right to make a charge for cleaning at a rate of £20.00 per hour if the cottage is left in a dirty state.
Your agreement to these conditions of tenancy is assumed when you make full payment for your reservation.
Kindly note that we do not allow smoking in any of our cottages.
We offer self catering holiday accommodation and therefore reserve the right to make the final decision as to acceptance of any reservation, regardless of how the reservation is made if we feel that our accommodation is not suitable for the proposed use. We welcome enquiries from genuine groups of holiday makers and certain long term lets.
Your agreement to these conditions of tenancy is assumed when you make full payment for your reservation.
Thank you for coming to stay with us and we wish you a perfect one!